What is Monevium?
Monevium is a brand name of Advanced Wallet Solutions Limited, a company registered in England and Wales under company number 10251711 and authorised and regulated by the Financial Conduct Authority under FRN 766038.
Unlike banks Monevium does not re-invest customer funds and keeps all the customer money separate to its own company finances. It guarantees the protection of 100% of customer funds — even in the unlikely event that Monevium is no longer in business, all of our customers would receive 100% of their balance back.
Monevium provides fast and secure payment facilities to manage everyday finances. With Monevium EUR IBAN you can receive and send funds worldwide, and transfer funds between Monevium customers.
What is Monevium IBAN?
Monevium account is a EUR IBAN account.
Any customer, who is at least 18 years old and live in the European Economic Area (EEA), can open an account with Monevium regardless of their citizenship and financial history.
It's totally free to open and maintain a Monevium IBAN account.
Learn more how to register a Monevium account.
How do I protect my account?
We strongly recommend you enable
2-factor authentication (2FA) to protect your account and finance operations. 2FA is an extra layer of security that cross-verifies users with two different forms of identification.
First, a user enters their Monevium login and password. Then, instead of immediately gaining access, they will be required to provide another piece of information (confirmation code generated by GA, sent via SMS or email).
Also, you can add 2FA procedure to increase security of your withdrawal: while making a withdrawal a user will be asked to prove the request with personal PIN code and security code.
How do I change my personal account data?
Please send an email to support@monevium.com explaining what you need to change (phone number, address, etc.) and the reason for it. You can be asked to provide some documents to the support specialist.
What types of payment can I make?
Currently all EURO payments sent from/to your Monevium account are SEPA, which normally are processed within 1 business day.
Monevium account can't be funded with cash deposits.
What is a SEPA payment?
SEPA (Single Euro Payment Area) is a payment method for making cross-border European bank transfers. SEPA transactions in EUR between the nations in the European Union and EEA are fast, cheap, and convenient.
The SEPA region consists of 36 European countries, including several countries which are not part of the euro area or the European Union (status: 1 March 2019): Austria, Belgium, Britain, Bulgaria, Cyprus, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Republic of Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovenia, Slovakia, Spain, Sweden, Norway, Liechtenstein, Switzerland, Monaco, San Marino, Vatican State, Andorra.
How can I send funds other than SEPA?
Monevium customers can transfer funds between each other, i.e. from one Monevium IBAN to another Monevium IBAN.
To transfer funds to another Monevium customer, please use Transfer → To other Monevium User option in the Client Portal menu.
What is Monevium account PIN? How can I change & restore it?
PIN (Personal Identification Number) code is a 4-digit security code of your Monevium account. It's generated during the account registration procedure and shown only once.
Similar to your Monevium account password, your PIN code should be kept secret as it's used in financial operations and account settings providing additional account security.
You can
recover your PIN code if you forgot it using
Settings → PIN Code Recovery option in the Client Portal menu.
If necessary, a user can change the given Monevium PIN code using Settings → Change PIN Code option in the Client Portal menu.
How can I change and restore Monevium account password?
Monevium account password is a login password to access your Monevium account. This password is generated during the account registration procedure and should be kept secret.
If you forgot password, you can
restore it by clicking 'Forgot password?' on the
login page.If necessary, a user can change the Password using Settings → Change Password option in the Client Portal menu.
How can I get my account operations history and statement?
Click the IBAN number (on the left of the Client Portal) to go the 'Operation Summary' page where a user can view all the finance operations and download the account statement.
- History includes all the operations with the detailed information on each of them. Both the account history and operations details can be saved as a .pdf file.
Each operation has got the processing status: Failed (some technical problem), Pending (not processed), Rejected (canceled by the user or Finance Department), Succeeded (successfully completed).
Note! Transactions in 'Pending' status can be canceled by a user. - Statement is a downloadable account statement generated for a certain period. The IBAN statement shows the start and end account balance for the selected period, account turnover (incoming/outcoming funds), and pending funds (funds which are not already credited to/withdrawn from the account).
What are the limits and fees for a Monevium account?
Please find all the fees and limits for a Monevium account
here.
How can I close my Monevium account?
Please send an email to support@monevium.com from your registered email, if you decided to close your Monevium account by some reason.
Note! Monevium IBAN remains active at all times, even if you do not use it.