1. Select Transfer → To other Monevium user in the Client Portal.

2. Indicate the IBAN/ email of the transfer recipient (registered with Monevium), and then click Next.

   

3. Fill in the form:

   • From: your EUR IBAN.
   • Amount: enter the amount you want to transfer in EUR to another Monevium customer.
   • To: Monevium customer's IBAN, the receiver of the transfer.
   • Comment: add a comment to the transfer.
     
   • You can save the transfer details as a template for future use.
     To do this, enable the Save this payment for future use check box, and then enter the template name in the Save as field. You can set the template as default.
     
     
     

4. Confirm the transfer in 2 steps:

   • PIN code: Enter the PIN code for Monevium account, and then click Verify.
   • Security code: Enter the security code, and then click Verify. Learn more about how to confirm withdrawals with a security code.

5. Click Confirm.

   Our Finance Department will process your request within 1-2 business days. Transfer requests placed on weekends will be processed on Monday.
   

How to cancel a pending transfer request

If your transfer request has not been yet processed (in a 'Pending' status), you can cancel it.

Click your IBAN number on the left of the Client Portal, find the transaction in the Account Operations/History tab and then click Cancel. 

How to check the transaction status

Click your Monevium IBAN on the left of the Client Portal.

The transaction status is shown on the Account Operations/History tab.