Multi-factor authentication

Multi-factor authentication

Multi-factor authentication prevents hackers from accessing your account, even if they've somehow learned your password. After enabling multi-factor authentication, you will have to enter an additional security code every time you sign in to My Monevium or withdraw funds. We can deliver the code to your phone, e-mail or you can generate codes using an application on your smartphone.

How to enable multi-factor authentication

  1. In Settings → Security → Authentication Methods under Login, turn on  a security identity and confirm the action with a security code. This identity will be used to confirm login to the Client Portal.

    • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
    • SMS: Enter the code sent to your phone.
    • Email: Enter the code sent to your email.

    Note:  You can enable multiple identities for multi-factor authentication. In this case, you'll need to choose the verification method when logging in to the Client Portal.  

Multi-factor authentication via Google Authenticator enabled

How to log in to the Client Portal with multi-factor authentication enabled

If you enabled multi-factor authentication, you need to enter a security code every time you log in to  the Client Portal.

  1. You enabled one security identity

  2. 1. Log in to  the Client Portal with your email and password.

  3. 2. You'll be prompted to enter a security code depending on your selected identity.

    Multi-factor authentication via Google Authenticator

    • One-Time Code (Google Authenticator): Enter the one-time code generated in the Google Authenticator app.
    • SMS code: Enter the code sent to your phone.
    • Email: Enter the code sent to your email.

    3. Click  Verify.

  1. You enabled multiple security identities

  2. 1. Log in to  the Client Portal with your email and password.
  3. 2. Select the verification method, and then enter the verification code.
    1. Multiple security identities enabled for multi-factor authentication
      • Email: Click   and then enter the code sent to your email.
      • Google Authenticator: Click  and then enter the one-time code generated in the Google Authenticator app.
      • SMS codes: Click  and then enter the code sent to your phone.

      3. Click  Verify.  

How to disable multi-factor authentication

In  Settings → Security → Authentication Methods, under  Login, turn off  all security identities and confirm the action with a security code.

  • Google Authenticator: Enter the one-time code generated in the Google Authenticator app.
  • SMS: Enter the code sent to your phone.
  • Email: Enter the code sent to your email.